Plinco Sleep Companion
Delete your account
Ask us to delete it
Email us from the address you sign in to Plinco with, and we’ll delete your account and its data within 30 days. You don’t need the app installed.
Email [email protected]If you signed in with Apple and hid your email, write from any address and tell us the name on your account. We’ll reply to confirm it’s you before deleting anything.
First, cancel any subscription
Deleting your account does not stop a monthly PUPgrade. Only the store that bills you can do that:
- iPhone: Settings › your name › Subscriptions › Plinco › Cancel Subscription
- Android: Google Play › your profile picture › Payments & subscriptions › Subscriptions › Plinco › Cancel
A Lifetime PUPgrade and puppies are one-time purchases, so there’s nothing to cancel.
What we delete
- Your account: your email address, your name and your sign-in
- Your phones, their notification tokens and your call history
- Your consent records
- If you’re the only one in your village: the village, its night reports and its puppies
- If others share your village: it stays with them, and your name and phones are removed from it. Its night reports and PUPgrade stay with the village.
What we keep
- Records of purchases, which Apple, Google and RevenueCat keep as tax and accounting law requires
- Crash reports, which Firebase Crashlytics deletes on its own after 90 days
A deleted account can’t be restored. You’re welcome to make a new one any time.
Only want some data gone?
Email us and tell us what, for example a night’s report or your name, and we’ll delete just that. More in our Privacy Policy.